We have invested heavily in bespoke support management application software and CRM called 'inspire', enabling our support centre staff to quickly decide on the most efficient resolution to a customer’s request for assistance for their telephone system or copier/MFD issues. It also enables us to report on all performance aspects of any of our customer’s equipment and provides a complete site history of the equipment.
Our service team makes every effort to resolve technical issues at the initial visit and we can even provide remote access support without the need to attend the customer’s premises. Our average attendance time from placement of request is less than four hours, and combined with our 'first time fix' success we have an impressive collection of statistics that make our Customers confident that they receive an extremely high level of support.
To ensure our customers are happy with our claims of high level service, our technical support and performance are also continuously assessed through a customer satisfaction survey.